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FAQ
How could we get filter samples?
For new customers, we would like to provide our free samples when they willing to shoulder the air freight. For regular customers, when not high cost filter, we could offer for free, when high cost filter samples we have to get the payment and send by your effective account of DHL, Fedex, UPS, etc.
Could we get your filter catalog and price list?
Yes, catalog could be sent when needed, and price list also provided as soon as we get your inquiry detail, such as type of cartridges & bag filters, specification, quantity etc.
What's your Minimum Order Quantity?
For the standard filter cartridges, If be shipped by air, we don't have MOQ; for special requirement cartridges according to the cost and special circumstances.
What terms of payment do you accept ?
For large quantity regular orders, 30% T/T advance 70% T/T before shipment; for special filter orders, 30% T/T advance 70% T/T before shipment; for small quantity or sample order, 100% T/T in advance.
What kind of shipment will you use?
Goods can be shipped by courier to your warehouse, to air port, or to seaport by ocean. By courier, you could get the samples or goods door to door within 3 to 5 days after delivered. By air, the goods is shipped to your airport and you can get goods within 7 to 10 days after delivered. By ocean, it will take about 15 days to 35 days for the delivery according to different lines, also could send the goods to your appointed site, DDU or DDP term.
Could you give us lowest price for filters?
As we have known, you get what you pay for! Hongtek offer higher quality filtration products with reasonable price! We don't sale low quality filters in very low prices, also don't take much time to discuss prices without checking samples. We offer high quality cartridge filters, sufficient material, high flow rate and low pressure drop, stable quality control, also take high attention to long time business, help customers long-term development.
Do you accept OEM/ODM for filtration products?
Beside Hongtek brand filters, we also accept OEM/ODM for filters business, help our customers make their label and stick on filters as well as make their carton which have clients' Logo information. If large quantity order, we could give you some favorable to design label and carton etc.
Could we become Hongtek exclusive brand agent in our country?
We have two essential conditions, one is we are not yet have exclusive brand agent or branch office in your market, another is your quantity order is large enough each month and work in good condition. We protect and support the rights of our brand agent in their district, improve management, guaranteed quality and stable supply chain etc. To have bright future with our partners!
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