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    Frequently Asked Questions

1.How could I get filter samples?

For new customers , we would like to provide our free samples when they willing to shoulder the air freight. For regular customers , when not high cost samples , we could offer it for free ,you don't need to pay the express charge, when high cost samples we have to get the payment and send by your effective account of DHL, Fedex, UPS, etc. We will keep in touch with you time to time, when new products come out , samples will be offered and try our best to support you enter more new markets .

2.Could I get your products catalog and price list?

Yes, catalog could be sent when needed , and price list informations also provided to you by email as soon as we get your inquiry , such as products name, specification, quantity etc..

3.What's your Minimum Order Quantity ?

If goods shipped by air , we don't have MOQ for normal filter media ; when sent by sea , MOQ is 2000 pcs for the standard filter cartridges, special requirement products according to the cost and specific circumstance .

4.What terms of payment do you use ?

For large quantity order-30% T/T advance 70% T/T before shipment. For small quantity or sample order -100% T/T in advance.

5.What kind of shipment will you use?

Goods can be shipped by express courier, air, and ocean. By express courier, you could get the samples or goods door to door  within 4 working days after delivery , you can check the package status online with its tracking No. .Generally we use TNT, DHL, FEDEX,UPS and EMS,etc. By air,the goods are shipped to your airport and you can get goods within 10 days after delivery, you shall pick the goods up from the appointed airport by yourself and clear custom. The freight is more economical than express. By ocean, it will take about 15 days to 30 days for the delivery according to different lines, you shall pick up the goods by yourself and clear custom, and also could ask to send the goods to your appointed site , it called DDU or DDP service

6.Could you give us lowest price for filters in China ?

As we known , you get what you pay for , we offer higher quality filtration products with reasonable price ! We don't sale low quality filters in very low price ,also don't take much time to discuss only for price without customers checking the quality of our products . We offer high quality filtering products ,sufficient material,nicety accuracy ,high flow rate and low pressure drop,stable quality control, also take high attention to product differentiation for filters growing trend,help our clients have superiority in their market

7.Do you accept OEM/ODM for filtration products ?

Yes, beside Hongtek brand filters, we also accept OEM/ODM for filters business , help our customers make their label and stick on products as well as make their carton which have clients' Logo informations . If large quantity order, we could give you some favorable to design label and carton ect.

8.Could we become Hongtek's distributor in our country ?

We have two essential conditions , one is we are not yet have distributor or branch office in your market, the other is your quantity order are large each month . We protect and support the rights of our distributor in their district, improve management, guaranteed quality and stable supply chain ect. To have bright future with our partners !

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